Training Manager

Summary

The Manager, Training and Compliance is responsible for assessing the needs, objectives, content, and learning principles associated with training content for new and recurrent training. A strict systems training approach is necessary to ensure all aspects of the training process meet guidelines.

 Core Competencies

• Actively participates in the Safety Management System (SMS)
• Provides input and insight to the operations team regarding training innovations that will enhance training objectives
• Evaluates effectiveness of learning principles such as participation, repetition, relevance, transference and feedback
• Develops effective training programs that include the following elements:

○        cost-effectiveness

○        contains desired program content

○        considered appropriate for all facilities

○        appropriate for trainee and trainer capabilities

• Ability to maximize the effectiveness of the training initiatives launched in the business by staying up-to-date with current training practices, training methods, learning tools, and learning deployment devices and technologies
• Must demonstrate exceptional technical skills and be highly proficient in the use of MS Word, MS Excel, and PowerPoint
• Exceptional communication skills both in written and in verbal form.
• Able to communication instruction with clarity and is able to provide instruction and sensitive information to colleagues
• Seasoned presentation skills
• A demonstrated commitment to high professional ethical standards and a diverse workplace

 Job Duties

• Oversees the development initiatives, ensuring smooth and efficient execution to keep the workforce at peak performance
• Facilitates the training needs of on-going training programs on a continuous basis
• Responsible to develop and deliver content, prepare resource material and management for the training curriculums at all levels of organization
• Conducts the tracking and reporting of progress for all on-going training programs
• Evaluates programs to ensure consistency in the quality of training programs, initiatives, and materials launched
• Seek out and use all available resources including, but not limited to, Business Process Experts, Client Training Resources and Subject Matter Experts
• Creates, designs, and continuously improves training content, for example, outlines and presentations, agendas, associated materials, and artifacts etc
• Works closely with various areas of the business and management in developing training activities unique to the organizations needs and align business needs to the needs of the client and various team members
• Establishes metrics that measure the performance and success of ongoing training programs
• Recommend actions and best practices to remedy problems, overcome challenges and identify gaps
• Manages the utilization of the training budget
• Deliver training courses
• Periodically evaluate ongoing programs to ensure they remain current
• Stay abreast of new trends and tools for employee development
• Conduct or arrange for ongoing technical training classes or programs for staff members
• Other duties as required and mutually agreed upon

Requirements

• University degree with specialization in training, performance instruction, adult education or equivalent experience
• Ability to present and articulate training programs and processes confidently to varying audiences
• Significant experience designing, writing and creating technical based training curriculum/materials
• Familiarity with Learning Management Systems (talentlms and cornerstone preferred).
• Strong change management skills and demonstrated ability to make sound judgments and decisions
• Ability to adapt positively to a changing environment and shifting priorities and ability to influence others to take actions and achieve objectives
• Strong team player with self-discipline and motivation to work independently
• Strong project management, facilitation and organizational skills and must be able to manage multiple concurrent projects
• Polished communication skills and ability to interact effectively with all levels of colleagues
• Interpersonal skills sufficient to develop and maintain cooperative working and business relationships